Standards

Guidelines We Pride Ourselves On…

“We are not a testing facility” is one of our favorite expressions. Technicians sent to your site are not only able to calibrate your scale(s) and document what they find; they can diagnose problems, repair or recommend a solution.  You receive the best value from Cech because of our standards!

24 Hour Service Response 24 Hour Service Response Time
Service requests are a priority and Cech responds withing 24 hours of your call. We understand that you are loosing money when your equipment is not working

Hassle Free Scheduling Hassle Free Service Scheduling
Customers decide how often they want their scales serviced. There are no binding contracts, we will simply track your service needs and alert you when it is time for your next visit.

Free Loaner Scales Free Loaner Scales
Cech offers customers complimentary loaner scales if theirs needs to be repaired or replaced.  Keeping the company productive while repairs or replacements are being processed.

Free Scale Check-Up and Diagnosis Free Scale Check-up and Diagnosis
Our sales personnel are willing to provide a complimentary site inspection.  They will outline solutions to eliminate down time and keep your scales in the best working condition possible.

Guaranteed Audit Compliance Guaranteed Audit Compliance
Pass every audit with Cech as your service provider. We offer certificates that are detailed and generated electronically then emailed to you for simple access and filing.

Service & Sales Guarantee Service and Sales Guarantee
Have an issue with a scale after our service, simply call us and we’ll back up the work with our Nobody Does it Better™ service guarantee. Most of all, if the difficulty was caused by us we fix it for FREE.

Service & Sales Guarantee Best Value
Cech provides the highest quality scale service at extremely competitive prices.  We’ll meet or beat your current service provider’s quote.  Also, sign up with Cech and you receive discounted rates on services and parts!

For more information on our standards Contact Us today!