TROUBLESHOOTING

Our service professionals look for the source of the problem instead of the quick fix. Without knowing what is causing the issue, your problem could return.

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We use a multi-step checkdown to get to the root of your scale issues and present a proven solution based on test results and facts.

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We always recommend that our customers take a moment to collect as much data as possible, especially for our troubleshoots. Whenever possible, consider data such as the following:

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• Data from the scale operator or across shift changes

• The environment like plumbing/conduit or material chutes

• Recent events like a lighting storm or factory shutdown

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The more information we are able to gather prior to service, the more we are able to prepare ahead of time. This allows us to save money, both for the customer and for ourselves.